Review from S T (Daughter of Resident) published on 24 June 2022
Submitted via Carehomes.co.uk
Overall Experience 5 out of 5
My mum has been a resident here for a year. She is content here. The staff are always on hand to offer help and go over and above for the residents. The entertainment provided is great. My mum enjoys all the extra activities
What a splendid effort from everyone regarding the jubilee party. Had an
enjoyable afternoon watching everyone enjoying themselves.
Keep up the good work.
Review from Susan B (Daughter of Resident) published on 16 June 2022
Submitted via Carehomes.co.uk
Overall Experience 5 out of 5
Mum has been in Newgrange since July 2019 and she has received the best of care from all staff, Managers etc. Sadly since August 2021 Mum has basically been bedridden and has short-term memory loss but the care, attention, love, the respect she has received has not changed. Mum is unable to feed herself so her food is blended and always looks and smells delicious and the staff are so attentive when feeding her. On the odd occasion that staff manage to coerce Mum out of bed (she has no mobility so has to be hoisted and this includes some of her hygiene issues/needs) they send me a picture as they know how happy it makes me and they all make a fuss of Mum - the staff are there for me as well. I really don’t know how they have all coped with the pandemic, working to protect the residents and yet still managing to carry on their own lives - they really have been second to none. Over the years my opinion of Newgrange has not changed, if anything I have more respect for keeping my Mum safe.
