The feedback we get means a lot to us 

Many of our residents and families are kind enough to write to us to thank us for the care we have provided.

We recently received this lovely postcard from a family who's close relative came to stay with us for some respite care. CLICK HERE 

Here is a further selection of letters we have received over the past couple of years:

"Where do I start, I cannot praise Newgrange enough for the love and care shown towards my 89 year old Mum who has no mobility, so is hoisted in and out of her wheelchair from the Managers, through all areas of staff, to the Laundry and Cleaners. The home always looks clean, as do the residents.

The meals are freshly cooked with good choices and Christmas dinner was superb. There is always a smiling face and welcome to greet you and I feel I have made friends as well. Nothing is too much trouble. Mum, like all residents, have a quality of life and different activities and entertainment to enjoy and family are always welcome. Mum was previously in a home in Enfield for 11 months where she had no quality of life and Mum was never happy.

Thanks to finding Newgrange, in the last five months I have got my Mum back and she’s so cared for and looked after and happy and we now spend quality time together and when I’m not visiting I don’t have to worry if she’s ok.

Thankyou to all the staff." (Susan B, daughter of resident, January 2020)

"In February 2019 after a two-year struggle with Dementia, our Mother became progressively worse and needed more care.

We looked at four care homes before we chose Newgrange, it really stood out as the place we wanted for our Mother. Our first impressions were of a clean, fresh, modern and purpose built care home, with welcoming and kind staff. We are so grateful for the excellent care that Mum received during her time there. Mum was treated with respect, consideration and above all kindness by everyone there who made her feel welcome and safe and part of a family. 

Unfortunately, they didn't see Mum at her best, but they worked to bring out the best in her. Our Mother lived at Newgrange until her death in November 2019, the end of life care she received was expert, considerate and dignified.

Our family would have no hesitation in recommending Newgrange Care Home and we are truly appreciative of the care and kindness our Mother was shown. Thank you." (Nigel, son of resident, January 2021

"I was really upset at having to place my mother into a care home for respite, and after looking at quite a few, we decided on Newgrange because of the amazing facilities and the kindness of all the staff (especially the manager). Despite the current COVID-19 situation, the atmosphere was still brilliant.

My mum has now been at Newgrange for nearly a month and she absolutely loves it, she looks so well cared for and years younger. Both myself and my sister have been delighted with our mum's care, and she’s now staying at Newgrange after her respite is over permanently.

I can’t thank the staff enough, for both the wonderful support they’ve given my family and for the care of my mum."

(C.B. Daughter of Resident - August 2020)


"My mum stayed at Newgrange for two weeks of respite care after an operation in February. Both she and I were delighted with the care she received. The home is modern, clean, spacious and bright.

All of the staff were so friendly, caring and welcoming and nothing was too much trouble. Their attention to the individual needs and safety of each resident was clear to see and very reassuring. The food was excellent, I know first hand because I also joined the residents for lunch one day. On the admin side, I found all the managers, owner and staff very efficient and easy to liaise with, even when we had some last minute changes to plans. Mum was very reluctant to go into care but she soon changed her mind after being there a couple of days. She made lots of friends and has asked to go back there if there is ever a need in the future. I would highly recommend Newgrange. " (Paul, son of resident March 2020)

“The care given in the Newgrange care home is excellent. My Mum is really well looked after. Her needs are met in a caring manner. All staff are friendly and visitors are welcome at all times. The home is very clean and the food is excellent; cooked and prepared on site.” - EA

“Newgrange is an immaculate site with staff who obviously love their jobs and are dedicated to their residents. Staff, residents and visitors alike are always smiling and laughing which is what really makes this place a home. They have an outstanding activities team who are passionate about encouraging stimulation in their residents. 100% recommended.” - AJ 

"My mum had such amazing care whilst she was with you for which I will forever be grateful." V

"You made Mum's years at Newgrange very happy and we can't thank you enough for that." SJ

“Dear Sheelagh, Lynne, Aaron and all the girls. What can I say? The care and passion showed to P whilst she was at Newgrange was wonderful. I was frequently moved to tears by the way you all handled her during the regular turning process. The fact that she lived so long was, I think, largely due to the excellent care she was receiving. I have nothing but admiration for all that you did for her. With grateful thanks.” J

"I visit this care home on a monthly basis and every time it makes my day. My job is to entertain but it is so easy here as the atmosphere is always so lovely. The carers are attentive, well presented and are always with the residents getting involved in entertainment and also encouraging everyone to get involved who wants to. It is a genuine atmosphere and I would entertain here every day if I could." AP 

"Mum's years at Newgrange care home were a great comfort to us knowing she was so well looked after. She was very happy and felt safe in your care." P, M, B & C

"The care that you gave to Mum was exceptional, more than we could have hoped for. Thank you also for the support and kindness you showed to us." J & S 

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